"What are the cost savings and revenue generation difference between predictive dialing vs. manual dialing?"
Predictive Dialers can dramatically increase the productivity of any call center where the telephone is used as the main form of contact. Manual outbound call center service agents only talk an average of 15-20 minutes per hour. MarkeTel’s Predictive Dialing solutions have demonstrated talk times in the 50 minute range, giving you an increase in productivity of nearly 250%! This translates into direct savings for your company, either by allowing your call center to handle more calls per day with the same number of agents, or by allowing you to reduce your staff significantly, while handling the same call volume. Additionally, MarkeTel’s unique Predictive Dialing software, Prospector, has the ability to handle multiple inbound/outbound calling campaigns, use multiple phone books in each campaign, and lower training time (train agents in as little as 5 minutes) which reduces the cost of training new and existing staff drastically over the course of a year.
Cost Savings and Revenue Generation as a result of MarkeTel’s Predictive Dialing Solutions:
- ROI within 6-12 months
- Increased productivity by 250%
- Lower Operating and Recruitment Costs
- Database Management
- Handle multiple campaigns
- Scaleable
- Seamless Integration
- Total Call Compliance
