Happy Thanksgiving!

At MarkeTel, we just wanted to wish all of our American Friends a Happy Thanksgiving Day and Weekend! Please take care and have a safe and happy holiday!

Please join us next week for our weekly MarkeTel blog!

MUST Haves for Your Call Center

In lean economic times inbound and outbound call centers are driven to provide a more enhanced customer experience then previously provided or that of their competition.  To retain existing customers ensuring accurate brand messaging and a positive experience are both equally important.  To accomplish this, call centers must provide customers multiple avenues to communicate with simple internal information flow for superior customer service. 

Traditional inbound and outbound call centers use a variety of technologies to communicate with existing and prospective customers which have always been considered the must have(s) to be successful. 

Inbound ACD and IVR (PBX functions):  provide queuing and call routing to ensure responses are timely (ironic) and handled by the proper department.

Outbound dialing: there are various technologies for this task all with the same goal - contact existing and prospective customers to share a message.  The ability to connect, share information then move the customer along seamlessly to another department or step is essential for heightened business development.

Auto Dialer: great tool for reconnecting with customers.

Chat:  great for answers to simple questions or quick inquires. 

Messaging: simple and convenient method for conveying messages.

CRM: an intuitive system allowing for easy review and updates.  

Call Centers have access to the above technologies for effective and efficient communication, though they are all independent of each other. Unified Communication solutions bring all these must have technologies together providing a superior customer experience then some of the competition. 

URL: http://www.focus.com/briefs/information-technology/must-haves-your-call-center/

MarkeTel's IP PBX System...

The MarkeTel Pursuit IP PBX is designed specifically for small to medium enterprises (SME). Not only will it increase the productivity of employees and IT staff but it comes at a cost that is significantly less the cost of a traditional phone system. 

There are many reasons the MarkeTel Pursuit - IP PBX is right for you:

- Replace your legacy PBX to take advantage of reduced communication costs.
- Big Business presence with Auto Attendant and Switchboard
- Become more efficient and competitive while gaining customer confidence.
- Remote access for working anywhere, anytime.
- Scalable to meet your current and future needs

Features:

• Auto Attendant - Manage common requests smoothly and professionally
• Call Routing – Route calls to the agent best equipped to handle them
• Call Queuing – Manage call volumes more efficiently
• Customized Switchboard – Simplify office extensions
• Voicemail – Both traditional and voice-mail to email
• Call monitoring and recording – Silent and barge-in for quality assurance
• Conference Bridge - Bridge as many parties as need be into your important calls
• Call Forwarding – Stay in touch with your clients wherever you may be

Ø      And much more with a Simple, Reliable and Effective design.

Contact our Contact Centre Solutions team today to discuss your needs and to help you achieve your goals and reach your company's full potential! Reach MarkeTel @ 800-289-8616.