Monday, February 28, 2011

The MarkeTel Solution

MarkeTel is an expert in providing Contact Centres with Solutions. We aim to provide the most simple, reliable and effective solutions to meet you call centre needs!
The MarkeTel Solution

MarkeTel's enterprise level product, the MarkeTel Pursuit®, is a unified communications solution comprised of multiple applications including: predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software.
The suite of products is available either stand alone or combined as part of an affordable, customizable and expandable solution for your future growth plan. MarkeTel's complete turnkey contact center solution is a perfect fit for companies of all sizes and is made to be simple, reliable and effective.

Our solutions are designed specifically to help grow your business and improve customer satisfaction leading to an increase in sales and customer loyalty.

Features:

  • Anywhere Management – Remotely manage you’re your MarkeTel Pursuit™ from anywhere
  • Voicemail – both traditional and voicemail to e-mail
  • Call Monitoring and Recording – Silent and barge-in for quality assurance
  • Conference Bridge – Bridge as many parties as need be into your important calls
  • Call Forwarding – Stay in touch with your clients wherever they may be
  • Remote Agent –  Allows agents and supervisors to work from anywhere
  • Auto Dialer – Call ahead to confirm your appointments
  • Customized Switchboard – Simplify offices’ extensions
  • Pre-recorded message playing
  • Unlimited dispositions in suspend or call result entry
  • Automated hot transfer and continue next call

Friday, February 11, 2011

The MarkeTel Soft Phone (M Phone)

MarkeTel’s simple, reliable, and effective Soft phone application can help you combine voice calls, video calls, and instant messaging to a simple interface. Our Soft phone application allows you to transition from a traditional phone environment into the world of Voice over IP.

Benefits and Features

o       Simple to read icons allowing for easy navigation when using the Soft phone
o       Simple and quick installation
o       Cost Savings due to streamlined VOIP phone system network
o       Working remotely by registering the Soft phone to your company PBX
o       Drop down fields keep track of dialed numbers for quick dialing
o       Simple integration with your existing call status box
o       Easy navigation through call history, contact lists, and registered accounts
o       See when your contacts are available and send instant messages
o       Transfer files with ease and efficiency

Friday, February 4, 2011

MarkeTel's Unifed Communications Platform

MarkeTel Systems Unified Communications solutions simplify the amount of information overload businesses deals with on a daily basis. MarkeTel Systems works to eliminate inefficiencies in communications to make organizations more effective and productive. MarkeTel guarantees an effective and collaborative experience by connecting people and information through our Unified Communication platform. MarkeTel’s Unified Communications solutions offer:

  • Seamless Integration
  • Reliability and Security
  • Innovation
  • Productivity Focused
  • Improved Customer Service