Yesterday, the conversation at the MarkeTel office turned to what a difficult spring it’s been for so many people this year. Floods, fires, tornadoes, and other natural disasters can make the world seem a very bleak place indeed. Our hearts go out to the people that have been affected, and we’d like to urge everyone: take care of one another.
Friday, June 3, 2011
Friday, May 20, 2011
Special Promotion: 20% Off All Software Licensing
MarkeTel is pleased to offer a 20% discount on our Predictive Dialer, Auto Dialer and IP PBX Software! We will custom build a solution that is a perfect fit to your situation regardless of size or type of infrastructure, such as a VoIP, T1-PRI or analog. We have various payment options for our very affordable communications solutions which are also scalable for your future business plans. Contact our team today to see how we can design telephone and/or predictive dialing solution that fits your business needs.
Contact us at: 1-800-289-8616. Please quote code WESPRING to take advantage of this special promotion.
Special promotion discount only applies when the purchase is price paid in full. Payment must must be received no later than midnight of July 31, 2011.
Special promotion discount only applies when the purchase is price paid in full. Payment must must be received no later than midnight of July 31, 2011.
Friday, March 4, 2011
Global Ventures:MarkeTel Continues to Develop its Communications Success
Global Ventures Magazine wrote a great article about MarkeTel, check it out on our web-site.
http://www.marketelsystems.com/Global_Ventures.pdf
Have a great weekend!
http://www.marketelsystems.com/Global_Ventures.pdf
Have a great weekend!
Monday, February 28, 2011
The MarkeTel Solution
MarkeTel is an expert in providing Contact Centres with Solutions. We aim to provide the most simple, reliable and effective solutions to meet you call centre needs!
The MarkeTel Solution
MarkeTel's enterprise level product, the MarkeTel Pursuit®, is a unified communications solution comprised of multiple applications including: predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software.
The suite of products is available either stand alone or combined as part of an affordable, customizable and expandable solution for your future growth plan. MarkeTel's complete turnkey contact center solution is a perfect fit for companies of all sizes and is made to be simple, reliable and effective.
Our solutions are designed specifically to help grow your business and improve customer satisfaction leading to an increase in sales and customer loyalty.
Features:
- Anywhere Management – Remotely manage you’re your MarkeTel Pursuit™ from anywhere
- Voicemail – both traditional and voicemail to e-mail
- Call Monitoring and Recording – Silent and barge-in for quality assurance
Conference Bridge - Call Forwarding – Stay in touch with your clients wherever they may be
- Remote Agent – Allows agents and supervisors to work from anywhere
- Auto Dialer – Call ahead to confirm your appointments
- Customized Switchboard – Simplify offices’ extensions
- Pre-recorded message playing
- Unlimited dispositions in suspend or call result entry
- Automated hot transfer and continue next call
Friday, February 11, 2011
The MarkeTel Soft Phone (M Phone)
MarkeTel’s simple, reliable, and effective Soft phone application can help you combine voice calls, video calls, and instant messaging to a simple interface. Our Soft phone application allows you to transition from a traditional phone environment into the world of Voice over IP.
Benefits and Features
o Simple to read icons allowing for easy navigation when using the Soft phone
o Simple and quick installation
o Cost Savings due to streamlined VOIP phone system network
o Working remotely by registering the Soft phone to your company PBX
o Drop down fields keep track of dialed numbers for quick dialing
o Simple integration with your existing call status box
o Easy navigation through call history, contact lists, and registered accounts
o See when your contacts are available and send instant messages
o Transfer files with ease and efficiency
Friday, February 4, 2011
MarkeTel's Unifed Communications Platform
MarkeTel Systems Unified Communications solutions simplify the amount of information overload businesses deals with on a daily basis. MarkeTel Systems works to eliminate inefficiencies in communications to make organizations more effective and productive. MarkeTel guarantees an effective and collaborative experience by connecting people and information through our Unified Communication platform. MarkeTel’s Unified Communications solutions offer:
- Seamless Integration
- Reliability and Security
- Innovation
- Productivity Focused
- Improved Customer Service
Friday, January 21, 2011
Product Spotlight: The MarkeTel Pursuit® – Auto Dialing Solution
Boost contact rates and track live campaign results!
MarkeTel’s auto dialer is an automated dialing software solution used for a variety of broadcasting needs. With the MarkeTel Pursuit®, you can automatically call clients and provide them with vital information, including: promotions, collection services, notifications, product updates, and more. With automatically delivered pre-recorded messages, your business will have more time to better serve customers and increase productivity by automating routine outbound calls.
Benefits & Features
- Increase productivity by automating routine outbound calls
- Increase customer retention and loyalty
- Increase up-sell & cross-sell opportunities
- Run multiple campaigns
- Track campaign results in real time
For more information please visit us online at: http://www.marketelsystems.com/ or contact a member of our sales team at: sales@marketelsystems.com
Have a great weekend!
Friday, January 14, 2011
Q & A: What are 3 tips for managing home-based call center agents?
Knowledgeable employees from MarkeTel submit answers to a Focus Forum Q & As on a regular basis. See our tips below to see how we answered the aforementioned question.
1. Continuous team interaction: Being a home remote agent or home based agent can lead to a feeling of isolation. Most of us have a need or desire for contact or interaction with other people. Be sure there is a format to which everyone can interact not always just on a work level, but provide a medium where everyone can get to know each other on a personal level and have a little ongoing social interaction. This will provide the sense of belonging to a team.
2. Access to information: Product training and sales or customer service training are required for any remote agent though one area is easily overlooked. Training on processes and clearly showing where the information is available for further reference. All need to know materials should be easily available, not just as an email is sent out, but have an online resource which agents can be pointed to and trained on using as a reference tool. When done properly it can relieve responding to repetitive questions and encourage and empowered environment.
3. Remote access simplicity and tracking: The system used for the remote agents needs to be simple for logging in then provide an easy to follow report for tracking activity. Using 3-4 different user names and passwords for multiple applications can be frustrating especially with all support being remote. By not being too complicated there is a higher level of confidence and less opportunity for complication. The remote access system must also track agent activity, when did they log in and what did they do while logged in. Be sure to show what the reports will track so the agent can now be accountable for their time. Let the system do the tracking though and be sure the agent can connect to the system easily.
2. Access to information: Product training and sales or customer service training are required for any remote agent though one area is easily overlooked. Training on processes and clearly showing where the information is available for further reference. All need to know materials should be easily available, not just as an email is sent out, but have an online resource which agents can be pointed to and trained on using as a reference tool. When done properly it can relieve responding to repetitive questions and encourage and empowered environment.
3. Remote access simplicity and tracking: The system used for the remote agents needs to be simple for logging in then provide an easy to follow report for tracking activity. Using 3-4 different user names and passwords for multiple applications can be frustrating especially with all support being remote. By not being too complicated there is a higher level of confidence and less opportunity for complication. The remote access system must also track agent activity, when did they log in and what did they do while logged in. Be sure to show what the reports will track so the agent can now be accountable for their time. Let the system do the tracking though and be sure the agent can connect to the system easily.
Friday, January 7, 2011
MarkeTel Gives to the Regina Food Bank
MarkeTel is pleased to help raise $48,354.37 and food donations for the Regina Food Bank’s 12 Days of Christmas Campaign. The money and food items received go a long way in providing food for those in need over the winter season! The Regina Food Bank is a charitable community based organization working to eliminate hunger through nutritious food distribution, education and advocacy in cooperation with the community. MarkeTel is happy to be part of the effort to fight hunger and would like to sincerely thank all staff and everyone else who donated their time, food or money so generously this holiday season. MarkeTel wishes everyone a safe and prosperous 2011!
If you would like to contribute to the Regina Food Bank, please visit their website: http://reginafoodbank.ca/site/html/donate.html
Thursday, December 30, 2010
MarkeTel wants to wish everyone a Happy New Year!
Recently, there have been some interesting developments involving fines and DNC lists. Last week Bell
Have a safe and happy long weekend.
Friday, December 24, 2010
Friday, December 17, 2010
Auto Dialer vs. Predictive Dialer... What's the difference?
The Answer to a very common question...
Auto dialer
An autodialer will auto dial customers and provide information, conduct surveys, or leave messages on the customer's answering machine. The options of an Autodialer outbound: It can deliver messages or get responses from members, employees, customers, and prospects. Inbound: It can answer your telephone 24hrs a day. Offer menu choices of information take voice mail messages and even transfer calls. It can also be used to get responses, such as Yes or No. When an autodialer calls it can simply leave a message or it can ask for a response. You may obtain responses by recording their voices, asking them to press a key, to respond to choices or transfer to a live operator. All you have to do is just record your messages, select which data base you want to call, when you want it to start and stop, and then let the autodialer go to work by calling everyone.
Predictive Dialer
A Predictive dialer is an automated dialing system that empowers call centers so that they can spend 50 minutes of each hour talking to live prospects. Telemarketers no longer waste time dialing numbers or listening to no answers - all they do is talk to prospects. Predictive dialers have more telephone lines than telemarketers, which are used to initiate phone calls while telemarketers are talking to prospects. A complex mathematical formula called "algorithms" is used to "predict" the average time it takes to get a live answer and the average length of each conversation, so that telemarketers flow seamlessly from good-bye to hello. It is common for productivity to double or triple when making the transition to a predictive dialer.
Auto dialer
An autodialer will auto dial customers and provide information, conduct surveys, or leave messages on the customer's answering machine. The options of an Autodialer outbound: It can deliver messages or get responses from members, employees, customers, and prospects. Inbound: It can answer your telephone 24hrs a day. Offer menu choices of information take voice mail messages and even transfer calls. It can also be used to get responses, such as Yes or No. When an autodialer calls it can simply leave a message or it can ask for a response. You may obtain responses by recording their voices, asking them to press a key, to respond to choices or transfer to a live operator. All you have to do is just record your messages, select which data base you want to call, when you want it to start and stop, and then let the autodialer go to work by calling everyone.
Predictive Dialer
A Predictive dialer is an automated dialing system that empowers call centers so that they can spend 50 minutes of each hour talking to live prospects. Telemarketers no longer waste time dialing numbers or listening to no answers - all they do is talk to prospects. Predictive dialers have more telephone lines than telemarketers, which are used to initiate phone calls while telemarketers are talking to prospects. A complex mathematical formula called "algorithms" is used to "predict" the average time it takes to get a live answer and the average length of each conversation, so that telemarketers flow seamlessly from good-bye to hello. It is common for productivity to double or triple when making the transition to a predictive dialer.
Friday, December 10, 2010
MarkeTel will be @ The Real Green Systems Management & Users Conference and Trade Show 2011
Happy Friday Everyone!
MarkeTel is excited to be attending the Real Green Systems 2011 Management & Users Conference and Trade Show inOrlando , Florida
For more information on this conference, please visit: http://www.realgreen.com/User-Conferences.asp
We will have a number of our products on display and are able to provide real-time live demonstrations. Additionally, MarkeTel employees will be on hand to answer any questions that you may have. To speak to one of our salespeople about this exciting Users Conference and Trade show, please feel free to contact us at anytime.
E-mail: sales@marketelsystems.com
Phone: 800-289-8616
Have a good and safe weekend!
MarkeTel is excited to be attending the Real Green Systems 2011 Management & Users Conference and Trade Show in
For more information on this conference, please visit: http://www.realgreen.com/User-Conferences.asp
We will have a number of our products on display and are able to provide real-time live demonstrations. Additionally, MarkeTel employees will be on hand to answer any questions that you may have. To speak to one of our salespeople about this exciting Users Conference and Trade show, please feel free to contact us at anytime.
E-mail: sales@marketelsystems.com
Phone: 800-289-8616
Have a good and safe weekend!
Friday, December 3, 2010
MarkeTel Case: Fit Turf Uses MarkeTel to improve Call Center Productivity and Profitability
At MarkeTel we've been developing a number of case studies to further demonstrate how our simple, reliable and effective solutions have led companies to great success in their relevant industries. Please note our most recent case study involving Fit Turf. Fit Turf is a leading provider of year round lawn and yard care services serving the Colorado area.
The MarkeTel Solution
Fit Turf Uses MarkeTel to improve Call Center Productivity and Profitability
Introduction
Fit Turf is a leading provider of year round lawn and yard care services serving the Colorado area. They run an outbound call centre, and plan to increase their customer numbers at a rate of 40% per year. Fit Turf was experiencing business challenges with their previous dialing system. The challenges were not only resolved when Fit Turf replaced their dialer with a MarkeTel Pursuit® Predictive Dialer, but they also saw a tremendous increase in productivity and revenue.
Challenges
Fit Turf is a leading provider of year round lawn and yard care services serving the Colorado area. They run an outbound call centre, and plan to increase their customer numbers at a rate of 40% per year. Fit Turf was experiencing business challenges with their previous dialing system. The challenges were not only resolved when Fit Turf replaced their dialer with a MarkeTel Pursuit® Predictive Dialer, but they also saw a tremendous increase in productivity and revenue.
Challenges
Fit Turf was faced with very costly maintenance fees, limited technical support, and a lack of the ability to integrate with their customer relationship management (CRM) software, with their legacy dialer.
Solution
Fit Turf replaced their old system with an advanced telephony server, the MarkeTel Pursuit® Predictive Dialer. The solution allowed Fit Turf to enjoy dramatically lower ongoing license and annual support fees, in addition to gaining complete technical and sales support. Furthermore, the MarkeTel Pursuit® solution allowed for total integration with Fit Turf’s CRM.
Solution
Fit Turf replaced their old system with an advanced telephony server, the MarkeTel Pursuit® Predictive Dialer. The solution allowed Fit Turf to enjoy dramatically lower ongoing license and annual support fees, in addition to gaining complete technical and sales support. Furthermore, the MarkeTel Pursuit® solution allowed for total integration with Fit Turf’s CRM.
Results
Fit Turf’s business challenges have been resolved by their decision to switch to MarkeTel Pursuit®. They have enjoyed substantial cost savings, improved sales, better information management, enhanced agent performance, lower staff turnover, reduced training time, and an overall improvement in contact centre management. In making the decision to replace their competing dialer with MarkeTel, Paul Wagner, President of Fit Turf states "Despite the fact that we had just made a larger investment in our previous system, we found that the superior MarkeTel equipment, service and support as well as the reasonable pricing, made it a no-brainer for us to switch."
Fit Turf’s business challenges have been resolved by their decision to switch to MarkeTel Pursuit®. They have enjoyed substantial cost savings, improved sales, better information management, enhanced agent performance, lower staff turnover, reduced training time, and an overall improvement in contact centre management. In making the decision to replace their competing dialer with MarkeTel, Paul Wagner, President of Fit Turf states "Despite the fact that we had just made a larger investment in our previous system, we found that the superior MarkeTel equipment, service and support as well as the reasonable pricing, made it a no-brainer for us to switch."
Fit Turf's CRM seamlessly integrates with MarkeTel’s solution. As such, they’ve been experiencing a number of benefits that did not exist with the previous dialer. Smooth interaction between the dialer and CRM allow for customer information to be readily available, resulting in improved customer service, productivity, and additional savings.
MarkeTel’s simple, reliable and effective products, combined with first hand experience in contact centre operations results in the ability to provide complete solution based support to customers. In working with both the sales and technical support teams, Paul adds, "We are thrilled with every aspect of our experience. They are great to work with and go out of their way to provide top-notch service." Cost Benefit
The cost of MarkeTel’s entire solution, including hardware, software, licensing and initial support, was less than one year of just the annual maintenance fees which Fit Turf was paying prior to using MarkeTel. With ongoing licensing and support costs being drastically lower, Fit Turf enjoys substantial cost savings on a continual basis and ultimately, improves their bottom line.
Conclusion
Fit Turf’s business challenges were addressed by their decision to switch to a MarkeTel solution. As a MarkeTel customer, Paul, President of Fit Turf, speaks about our ability to provide a customized and affordable solution by stating, “I strongly recommend MarkeTel to anyone considering a predictive dialer system. Switching to MarkeTel has proven to be one of the best decisions we’ve made this year.”
The cost of MarkeTel’s entire solution, including hardware, software, licensing and initial support, was less than one year of just the annual maintenance fees which Fit Turf was paying prior to using MarkeTel. With ongoing licensing and support costs being drastically lower, Fit Turf enjoys substantial cost savings on a continual basis and ultimately, improves their bottom line.
Conclusion
Fit Turf’s business challenges were addressed by their decision to switch to a MarkeTel solution. As a MarkeTel customer, Paul, President of Fit Turf, speaks about our ability to provide a customized and affordable solution by stating, “I strongly recommend MarkeTel to anyone considering a predictive dialer system. Switching to MarkeTel has proven to be one of the best decisions we’ve made this year.”
The MarkeTel Solution
The MarkeTel Pursuit - Advanced Telephony Server is a task focused predictive dialing solution designed to increase productivity as an outbound dialer. The MarkeTel Pursuit is a custom built to scale solution designed to meet the changing needs of small to medium sized businesses. Additionally, add on applications are open to programming by either MarkeTel and/or the end user.
Key benefits:
- Quick Return on Investment (ROI)
- World class level support
- Customized support solutions
- Integration with existing CRM’s
- Substantial cost savings, improved sales, and better information management
- Enhanced agent performance and lower staff turnover
- Overall improvement in contact center management
- Simple, Reliable, and Effective
MarkeTel’s solution proved to the best decision Fit Turf made last year! To find out more about MarkeTel, and what competitive advantages we can provide your company with, contact our knowledgeable Contact Center Solutions team at 1-800-289-8616 or visit us online at: www.marketelsystems.com
Thursday, November 25, 2010
Happy Thanksgiving!
At MarkeTel, we just wanted to wish all of our American Friends a Happy Thanksgiving Day and Weekend! Please take care and have a safe and happy holiday!
Please join us next week for our weekly MarkeTel blog!
Friday, November 19, 2010
MUST Haves for Your Call Center
In lean economic times inbound and outbound call centers are driven to provide a more enhanced customer experience then previously provided or that of their competition. To retain existing customers ensuring accurate brand messaging and a positive experience are both equally important. To accomplish this, call centers must provide customers multiple avenues to communicate with simple internal information flow for superior customer service.
Traditional inbound and outbound call centers use a variety of technologies to communicate with existing and prospective customers which have always been considered the must have(s) to be successful.
Inbound ACD and IVR (PBX functions): provide queuing and call routing to ensure responses are timely (ironic) and handled by the proper department.
Outbound dialing: there are various technologies for this task all with the same goal - contact existing and prospective customers to share a message. The ability to connect, share information then move the customer along seamlessly to another department or step is essential for heightened business development.
Auto Dialer: great tool for reconnecting with customers.
Chat: great for answers to simple questions or quick inquires.
Messaging: simple and convenient method for conveying messages.
CRM: an intuitive system allowing for easy review and updates.
Call Centers have access to the above technologies for effective and efficient communication, though they are all independent of each other. Unified Communication solutions bring all these must have technologies together providing a superior customer experience then some of the competition.
URL: http://www.focus.com/briefs/information-technology/must-haves-your-call-center/
URL: http://www.focus.com/briefs/information-technology/must-haves-your-call-center/
Wednesday, November 10, 2010
MarkeTel's IP PBX System...
The MarkeTel Pursuit IP PBX is designed specifically for small to medium enterprises (SME). Not only will it increase the productivity of employees and IT staff but it comes at a cost that is significantly less the cost of a traditional phone system.
There are many reasons the MarkeTel Pursuit - IP PBX is right for you:
- Replace your legacy PBX to take advantage of reduced communication costs.
- Big Business presence with Auto Attendant and Switchboard
- Become more efficient and competitive while gaining customer confidence.
- Remote access for working anywhere, anytime.
- Scalable to meet your current and future needs
- Big Business presence with Auto Attendant and Switchboard
- Become more efficient and competitive while gaining customer confidence.
- Remote access for working anywhere, anytime.
- Scalable to meet your current and future needs
Features:
- Auto Attendant - Manage common requests smoothly and professionally
- Call Routing – Route calls to the agent best equipped to handle them
- Call Queuing – Manage call volumes more efficiently
- Customized Switchboard – Simplify office extensions
- Voicemail – Both traditional and voice-mail to email
- Call monitoring and recording – Silent and barge-in for quality assurance
Conference Bridge - Call Forwarding – Stay in touch with your clients wherever you may be
Contact our Contact Centre Solutions team today to discuss your needs and to help you achieve your goals and reach your company's full potential! Reach MarkeTel @ 800-289-8616.
Friday, October 29, 2010
MarkeTel Answers YOUR Contact Centre Questions...
"What are the cost savings and revenue generation difference between predictive dialing vs. manual dialing?"
Predictive Dialers can dramatically increase the productivity of any call center where the telephone is used as the main form of contact. Manual outbound call center service agents only talk an average of 15-20 minutes per hour. MarkeTel’s Predictive Dialing solutions have demonstrated talk times in the 50 minute range, giving you an increase in productivity of nearly 250%! This translates into direct savings for your company, either by allowing your call center to handle more calls per day with the same number of agents, or by allowing you to reduce your staff significantly, while handling the same call volume. Additionally, MarkeTel’s unique Predictive Dialing software, Prospector, has the ability to handle multiple inbound/outbound calling campaigns, use multiple phone books in each campaign, and lower training time (train agents in as little as 5 minutes) which reduces the cost of training new and existing staff drastically over the course of a year.
Cost Savings and Revenue Generation as a result of MarkeTel’s Predictive Dialing Solutions:
- ROI within 6-12 months
- Increased productivity by 250%
- Lower Operating and Recruitment Costs
- Database Management
- Handle multiple campaigns
- Scaleable
- Seamless Integration
- Total Call Compliance
Friday, October 22, 2010
Introducing... MarkeTel's first ever interactive blog!
MarkeTel is launching our first ever interactive blog! Join us here for postings relating to a number of industry related topics. MarkeTel’s blog will cover everything from FCC regulations, to DNC changes, to new technologies and performance tips along with many topics important to you.
Please feel free to provide feedback or ask questions… our friendly team members are always open to discussing what is important to you and how industry changes can affect your business.
MarkeTel… Simple, Reliable, and Effective Solutions.
Contact us today – Lets Talk!
Email: sales@marketelsystems.com
Phone: 800-289-8616
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