Have a safe and happy long weekend.
Thursday, December 30, 2010
MarkeTel wants to wish everyone a Happy New Year!
Recently, there have been some interesting developments involving fines and DNC lists. Last week Bell
Friday, December 24, 2010
Friday, December 17, 2010
Auto Dialer vs. Predictive Dialer... What's the difference?
The Answer to a very common question...
Auto dialer
An autodialer will auto dial customers and provide information, conduct surveys, or leave messages on the customer's answering machine. The options of an Autodialer outbound: It can deliver messages or get responses from members, employees, customers, and prospects. Inbound: It can answer your telephone 24hrs a day. Offer menu choices of information take voice mail messages and even transfer calls. It can also be used to get responses, such as Yes or No. When an autodialer calls it can simply leave a message or it can ask for a response. You may obtain responses by recording their voices, asking them to press a key, to respond to choices or transfer to a live operator. All you have to do is just record your messages, select which data base you want to call, when you want it to start and stop, and then let the autodialer go to work by calling everyone.
Predictive Dialer
A Predictive dialer is an automated dialing system that empowers call centers so that they can spend 50 minutes of each hour talking to live prospects. Telemarketers no longer waste time dialing numbers or listening to no answers - all they do is talk to prospects. Predictive dialers have more telephone lines than telemarketers, which are used to initiate phone calls while telemarketers are talking to prospects. A complex mathematical formula called "algorithms" is used to "predict" the average time it takes to get a live answer and the average length of each conversation, so that telemarketers flow seamlessly from good-bye to hello. It is common for productivity to double or triple when making the transition to a predictive dialer.
Auto dialer
An autodialer will auto dial customers and provide information, conduct surveys, or leave messages on the customer's answering machine. The options of an Autodialer outbound: It can deliver messages or get responses from members, employees, customers, and prospects. Inbound: It can answer your telephone 24hrs a day. Offer menu choices of information take voice mail messages and even transfer calls. It can also be used to get responses, such as Yes or No. When an autodialer calls it can simply leave a message or it can ask for a response. You may obtain responses by recording their voices, asking them to press a key, to respond to choices or transfer to a live operator. All you have to do is just record your messages, select which data base you want to call, when you want it to start and stop, and then let the autodialer go to work by calling everyone.
Predictive Dialer
A Predictive dialer is an automated dialing system that empowers call centers so that they can spend 50 minutes of each hour talking to live prospects. Telemarketers no longer waste time dialing numbers or listening to no answers - all they do is talk to prospects. Predictive dialers have more telephone lines than telemarketers, which are used to initiate phone calls while telemarketers are talking to prospects. A complex mathematical formula called "algorithms" is used to "predict" the average time it takes to get a live answer and the average length of each conversation, so that telemarketers flow seamlessly from good-bye to hello. It is common for productivity to double or triple when making the transition to a predictive dialer.
Friday, December 10, 2010
MarkeTel will be @ The Real Green Systems Management & Users Conference and Trade Show 2011
Happy Friday Everyone!
MarkeTel is excited to be attending the Real Green Systems 2011 Management & Users Conference and Trade Show inOrlando , Florida
For more information on this conference, please visit: http://www.realgreen.com/User-Conferences.asp
We will have a number of our products on display and are able to provide real-time live demonstrations. Additionally, MarkeTel employees will be on hand to answer any questions that you may have. To speak to one of our salespeople about this exciting Users Conference and Trade show, please feel free to contact us at anytime.
E-mail: sales@marketelsystems.com
Phone: 800-289-8616
Have a good and safe weekend!
MarkeTel is excited to be attending the Real Green Systems 2011 Management & Users Conference and Trade Show in
For more information on this conference, please visit: http://www.realgreen.com/User-Conferences.asp
We will have a number of our products on display and are able to provide real-time live demonstrations. Additionally, MarkeTel employees will be on hand to answer any questions that you may have. To speak to one of our salespeople about this exciting Users Conference and Trade show, please feel free to contact us at anytime.
E-mail: sales@marketelsystems.com
Phone: 800-289-8616
Have a good and safe weekend!
Friday, December 3, 2010
MarkeTel Case: Fit Turf Uses MarkeTel to improve Call Center Productivity and Profitability
At MarkeTel we've been developing a number of case studies to further demonstrate how our simple, reliable and effective solutions have led companies to great success in their relevant industries. Please note our most recent case study involving Fit Turf. Fit Turf is a leading provider of year round lawn and yard care services serving the Colorado area.
The MarkeTel Solution
Fit Turf Uses MarkeTel to improve Call Center Productivity and Profitability
Introduction
Fit Turf is a leading provider of year round lawn and yard care services serving the Colorado area. They run an outbound call centre, and plan to increase their customer numbers at a rate of 40% per year. Fit Turf was experiencing business challenges with their previous dialing system. The challenges were not only resolved when Fit Turf replaced their dialer with a MarkeTel Pursuit® Predictive Dialer, but they also saw a tremendous increase in productivity and revenue.
Challenges
Fit Turf is a leading provider of year round lawn and yard care services serving the Colorado area. They run an outbound call centre, and plan to increase their customer numbers at a rate of 40% per year. Fit Turf was experiencing business challenges with their previous dialing system. The challenges were not only resolved when Fit Turf replaced their dialer with a MarkeTel Pursuit® Predictive Dialer, but they also saw a tremendous increase in productivity and revenue.
Challenges
Fit Turf was faced with very costly maintenance fees, limited technical support, and a lack of the ability to integrate with their customer relationship management (CRM) software, with their legacy dialer.
Solution
Fit Turf replaced their old system with an advanced telephony server, the MarkeTel Pursuit® Predictive Dialer. The solution allowed Fit Turf to enjoy dramatically lower ongoing license and annual support fees, in addition to gaining complete technical and sales support. Furthermore, the MarkeTel Pursuit® solution allowed for total integration with Fit Turf’s CRM.
Solution
Fit Turf replaced their old system with an advanced telephony server, the MarkeTel Pursuit® Predictive Dialer. The solution allowed Fit Turf to enjoy dramatically lower ongoing license and annual support fees, in addition to gaining complete technical and sales support. Furthermore, the MarkeTel Pursuit® solution allowed for total integration with Fit Turf’s CRM.
Results
Fit Turf’s business challenges have been resolved by their decision to switch to MarkeTel Pursuit®. They have enjoyed substantial cost savings, improved sales, better information management, enhanced agent performance, lower staff turnover, reduced training time, and an overall improvement in contact centre management. In making the decision to replace their competing dialer with MarkeTel, Paul Wagner, President of Fit Turf states "Despite the fact that we had just made a larger investment in our previous system, we found that the superior MarkeTel equipment, service and support as well as the reasonable pricing, made it a no-brainer for us to switch."
Fit Turf’s business challenges have been resolved by their decision to switch to MarkeTel Pursuit®. They have enjoyed substantial cost savings, improved sales, better information management, enhanced agent performance, lower staff turnover, reduced training time, and an overall improvement in contact centre management. In making the decision to replace their competing dialer with MarkeTel, Paul Wagner, President of Fit Turf states "Despite the fact that we had just made a larger investment in our previous system, we found that the superior MarkeTel equipment, service and support as well as the reasonable pricing, made it a no-brainer for us to switch."
Fit Turf's CRM seamlessly integrates with MarkeTel’s solution. As such, they’ve been experiencing a number of benefits that did not exist with the previous dialer. Smooth interaction between the dialer and CRM allow for customer information to be readily available, resulting in improved customer service, productivity, and additional savings.
MarkeTel’s simple, reliable and effective products, combined with first hand experience in contact centre operations results in the ability to provide complete solution based support to customers. In working with both the sales and technical support teams, Paul adds, "We are thrilled with every aspect of our experience. They are great to work with and go out of their way to provide top-notch service." Cost Benefit
The cost of MarkeTel’s entire solution, including hardware, software, licensing and initial support, was less than one year of just the annual maintenance fees which Fit Turf was paying prior to using MarkeTel. With ongoing licensing and support costs being drastically lower, Fit Turf enjoys substantial cost savings on a continual basis and ultimately, improves their bottom line.
Conclusion
Fit Turf’s business challenges were addressed by their decision to switch to a MarkeTel solution. As a MarkeTel customer, Paul, President of Fit Turf, speaks about our ability to provide a customized and affordable solution by stating, “I strongly recommend MarkeTel to anyone considering a predictive dialer system. Switching to MarkeTel has proven to be one of the best decisions we’ve made this year.”
The cost of MarkeTel’s entire solution, including hardware, software, licensing and initial support, was less than one year of just the annual maintenance fees which Fit Turf was paying prior to using MarkeTel. With ongoing licensing and support costs being drastically lower, Fit Turf enjoys substantial cost savings on a continual basis and ultimately, improves their bottom line.
Conclusion
Fit Turf’s business challenges were addressed by their decision to switch to a MarkeTel solution. As a MarkeTel customer, Paul, President of Fit Turf, speaks about our ability to provide a customized and affordable solution by stating, “I strongly recommend MarkeTel to anyone considering a predictive dialer system. Switching to MarkeTel has proven to be one of the best decisions we’ve made this year.”
The MarkeTel Solution
The MarkeTel Pursuit - Advanced Telephony Server is a task focused predictive dialing solution designed to increase productivity as an outbound dialer. The MarkeTel Pursuit is a custom built to scale solution designed to meet the changing needs of small to medium sized businesses. Additionally, add on applications are open to programming by either MarkeTel and/or the end user.
Key benefits:
- Quick Return on Investment (ROI)
- World class level support
- Customized support solutions
- Integration with existing CRM’s
- Substantial cost savings, improved sales, and better information management
- Enhanced agent performance and lower staff turnover
- Overall improvement in contact center management
- Simple, Reliable, and Effective
MarkeTel’s solution proved to the best decision Fit Turf made last year! To find out more about MarkeTel, and what competitive advantages we can provide your company with, contact our knowledgeable Contact Center Solutions team at 1-800-289-8616 or visit us online at: www.marketelsystems.com
Thursday, November 25, 2010
Happy Thanksgiving!
At MarkeTel, we just wanted to wish all of our American Friends a Happy Thanksgiving Day and Weekend! Please take care and have a safe and happy holiday!
Please join us next week for our weekly MarkeTel blog!
Friday, November 19, 2010
MUST Haves for Your Call Center
In lean economic times inbound and outbound call centers are driven to provide a more enhanced customer experience then previously provided or that of their competition. To retain existing customers ensuring accurate brand messaging and a positive experience are both equally important. To accomplish this, call centers must provide customers multiple avenues to communicate with simple internal information flow for superior customer service.
Traditional inbound and outbound call centers use a variety of technologies to communicate with existing and prospective customers which have always been considered the must have(s) to be successful.
Inbound ACD and IVR (PBX functions): provide queuing and call routing to ensure responses are timely (ironic) and handled by the proper department.
Outbound dialing: there are various technologies for this task all with the same goal - contact existing and prospective customers to share a message. The ability to connect, share information then move the customer along seamlessly to another department or step is essential for heightened business development.
Auto Dialer: great tool for reconnecting with customers.
Chat: great for answers to simple questions or quick inquires.
Messaging: simple and convenient method for conveying messages.
CRM: an intuitive system allowing for easy review and updates.
Call Centers have access to the above technologies for effective and efficient communication, though they are all independent of each other. Unified Communication solutions bring all these must have technologies together providing a superior customer experience then some of the competition.
URL: http://www.focus.com/briefs/information-technology/must-haves-your-call-center/
URL: http://www.focus.com/briefs/information-technology/must-haves-your-call-center/
Wednesday, November 10, 2010
MarkeTel's IP PBX System...
The MarkeTel Pursuit IP PBX is designed specifically for small to medium enterprises (SME). Not only will it increase the productivity of employees and IT staff but it comes at a cost that is significantly less the cost of a traditional phone system.
There are many reasons the MarkeTel Pursuit - IP PBX is right for you:
- Replace your legacy PBX to take advantage of reduced communication costs.
- Big Business presence with Auto Attendant and Switchboard
- Become more efficient and competitive while gaining customer confidence.
- Remote access for working anywhere, anytime.
- Scalable to meet your current and future needs
- Big Business presence with Auto Attendant and Switchboard
- Become more efficient and competitive while gaining customer confidence.
- Remote access for working anywhere, anytime.
- Scalable to meet your current and future needs
Features:
- Auto Attendant - Manage common requests smoothly and professionally
- Call Routing – Route calls to the agent best equipped to handle them
- Call Queuing – Manage call volumes more efficiently
- Customized Switchboard – Simplify office extensions
- Voicemail – Both traditional and voice-mail to email
- Call monitoring and recording – Silent and barge-in for quality assurance
Conference Bridge - Call Forwarding – Stay in touch with your clients wherever you may be
Contact our Contact Centre Solutions team today to discuss your needs and to help you achieve your goals and reach your company's full potential! Reach MarkeTel @ 800-289-8616.
Friday, October 29, 2010
MarkeTel Answers YOUR Contact Centre Questions...
"What are the cost savings and revenue generation difference between predictive dialing vs. manual dialing?"
Predictive Dialers can dramatically increase the productivity of any call center where the telephone is used as the main form of contact. Manual outbound call center service agents only talk an average of 15-20 minutes per hour. MarkeTel’s Predictive Dialing solutions have demonstrated talk times in the 50 minute range, giving you an increase in productivity of nearly 250%! This translates into direct savings for your company, either by allowing your call center to handle more calls per day with the same number of agents, or by allowing you to reduce your staff significantly, while handling the same call volume. Additionally, MarkeTel’s unique Predictive Dialing software, Prospector, has the ability to handle multiple inbound/outbound calling campaigns, use multiple phone books in each campaign, and lower training time (train agents in as little as 5 minutes) which reduces the cost of training new and existing staff drastically over the course of a year.
Cost Savings and Revenue Generation as a result of MarkeTel’s Predictive Dialing Solutions:
- ROI within 6-12 months
- Increased productivity by 250%
- Lower Operating and Recruitment Costs
- Database Management
- Handle multiple campaigns
- Scaleable
- Seamless Integration
- Total Call Compliance
Friday, October 22, 2010
Introducing... MarkeTel's first ever interactive blog!
MarkeTel is launching our first ever interactive blog! Join us here for postings relating to a number of industry related topics. MarkeTel’s blog will cover everything from FCC regulations, to DNC changes, to new technologies and performance tips along with many topics important to you.
Please feel free to provide feedback or ask questions… our friendly team members are always open to discussing what is important to you and how industry changes can affect your business.
MarkeTel… Simple, Reliable, and Effective Solutions.
Contact us today – Lets Talk!
Email: sales@marketelsystems.com
Phone: 800-289-8616
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