Yesterday, the conversation at the MarkeTel office turned to what a difficult spring it’s been for so many people this year. Floods, fires, tornadoes, and other natural disasters can make the world seem a very bleak place indeed. Our hearts go out to the people that have been affected, and we’d like to urge everyone: take care of one another.
Friday, June 3, 2011
Friday, May 20, 2011
Special Promotion: 20% Off All Software Licensing
MarkeTel is pleased to offer a 20% discount on our Predictive Dialer, Auto Dialer and IP PBX Software! We will custom build a solution that is a perfect fit to your situation regardless of size or type of infrastructure, such as a VoIP, T1-PRI or analog. We have various payment options for our very affordable communications solutions which are also scalable for your future business plans. Contact our team today to see how we can design telephone and/or predictive dialing solution that fits your business needs.
Contact us at: 1-800-289-8616. Please quote code WESPRING to take advantage of this special promotion.
Special promotion discount only applies when the purchase is price paid in full. Payment must must be received no later than midnight of July 31, 2011.
Special promotion discount only applies when the purchase is price paid in full. Payment must must be received no later than midnight of July 31, 2011.
Friday, March 4, 2011
Global Ventures:MarkeTel Continues to Develop its Communications Success
Global Ventures Magazine wrote a great article about MarkeTel, check it out on our web-site.
http://www.marketelsystems.com/Global_Ventures.pdf
Have a great weekend!
http://www.marketelsystems.com/Global_Ventures.pdf
Have a great weekend!
Monday, February 28, 2011
The MarkeTel Solution
MarkeTel is an expert in providing Contact Centres with Solutions. We aim to provide the most simple, reliable and effective solutions to meet you call centre needs!
The MarkeTel Solution
MarkeTel's enterprise level product, the MarkeTel Pursuit®, is a unified communications solution comprised of multiple applications including: predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software.
The suite of products is available either stand alone or combined as part of an affordable, customizable and expandable solution for your future growth plan. MarkeTel's complete turnkey contact center solution is a perfect fit for companies of all sizes and is made to be simple, reliable and effective.
Our solutions are designed specifically to help grow your business and improve customer satisfaction leading to an increase in sales and customer loyalty.
Features:
- Anywhere Management – Remotely manage you’re your MarkeTel Pursuit™ from anywhere
- Voicemail – both traditional and voicemail to e-mail
- Call Monitoring and Recording – Silent and barge-in for quality assurance
Conference Bridge - Call Forwarding – Stay in touch with your clients wherever they may be
- Remote Agent – Allows agents and supervisors to work from anywhere
- Auto Dialer – Call ahead to confirm your appointments
- Customized Switchboard – Simplify offices’ extensions
- Pre-recorded message playing
- Unlimited dispositions in suspend or call result entry
- Automated hot transfer and continue next call
Friday, February 11, 2011
The MarkeTel Soft Phone (M Phone)
MarkeTel’s simple, reliable, and effective Soft phone application can help you combine voice calls, video calls, and instant messaging to a simple interface. Our Soft phone application allows you to transition from a traditional phone environment into the world of Voice over IP.
Benefits and Features
o Simple to read icons allowing for easy navigation when using the Soft phone
o Simple and quick installation
o Cost Savings due to streamlined VOIP phone system network
o Working remotely by registering the Soft phone to your company PBX
o Drop down fields keep track of dialed numbers for quick dialing
o Simple integration with your existing call status box
o Easy navigation through call history, contact lists, and registered accounts
o See when your contacts are available and send instant messages
o Transfer files with ease and efficiency
Friday, February 4, 2011
MarkeTel's Unifed Communications Platform
MarkeTel Systems Unified Communications solutions simplify the amount of information overload businesses deals with on a daily basis. MarkeTel Systems works to eliminate inefficiencies in communications to make organizations more effective and productive. MarkeTel guarantees an effective and collaborative experience by connecting people and information through our Unified Communication platform. MarkeTel’s Unified Communications solutions offer:
- Seamless Integration
- Reliability and Security
- Innovation
- Productivity Focused
- Improved Customer Service
Friday, January 21, 2011
Product Spotlight: The MarkeTel Pursuit® – Auto Dialing Solution
Boost contact rates and track live campaign results!
MarkeTel’s auto dialer is an automated dialing software solution used for a variety of broadcasting needs. With the MarkeTel Pursuit®, you can automatically call clients and provide them with vital information, including: promotions, collection services, notifications, product updates, and more. With automatically delivered pre-recorded messages, your business will have more time to better serve customers and increase productivity by automating routine outbound calls.
Benefits & Features
- Increase productivity by automating routine outbound calls
- Increase customer retention and loyalty
- Increase up-sell & cross-sell opportunities
- Run multiple campaigns
- Track campaign results in real time
For more information please visit us online at: http://www.marketelsystems.com/ or contact a member of our sales team at: sales@marketelsystems.com
Have a great weekend!
Friday, January 14, 2011
Q & A: What are 3 tips for managing home-based call center agents?
Knowledgeable employees from MarkeTel submit answers to a Focus Forum Q & As on a regular basis. See our tips below to see how we answered the aforementioned question.
1. Continuous team interaction: Being a home remote agent or home based agent can lead to a feeling of isolation. Most of us have a need or desire for contact or interaction with other people. Be sure there is a format to which everyone can interact not always just on a work level, but provide a medium where everyone can get to know each other on a personal level and have a little ongoing social interaction. This will provide the sense of belonging to a team.
2. Access to information: Product training and sales or customer service training are required for any remote agent though one area is easily overlooked. Training on processes and clearly showing where the information is available for further reference. All need to know materials should be easily available, not just as an email is sent out, but have an online resource which agents can be pointed to and trained on using as a reference tool. When done properly it can relieve responding to repetitive questions and encourage and empowered environment.
3. Remote access simplicity and tracking: The system used for the remote agents needs to be simple for logging in then provide an easy to follow report for tracking activity. Using 3-4 different user names and passwords for multiple applications can be frustrating especially with all support being remote. By not being too complicated there is a higher level of confidence and less opportunity for complication. The remote access system must also track agent activity, when did they log in and what did they do while logged in. Be sure to show what the reports will track so the agent can now be accountable for their time. Let the system do the tracking though and be sure the agent can connect to the system easily.
2. Access to information: Product training and sales or customer service training are required for any remote agent though one area is easily overlooked. Training on processes and clearly showing where the information is available for further reference. All need to know materials should be easily available, not just as an email is sent out, but have an online resource which agents can be pointed to and trained on using as a reference tool. When done properly it can relieve responding to repetitive questions and encourage and empowered environment.
3. Remote access simplicity and tracking: The system used for the remote agents needs to be simple for logging in then provide an easy to follow report for tracking activity. Using 3-4 different user names and passwords for multiple applications can be frustrating especially with all support being remote. By not being too complicated there is a higher level of confidence and less opportunity for complication. The remote access system must also track agent activity, when did they log in and what did they do while logged in. Be sure to show what the reports will track so the agent can now be accountable for their time. Let the system do the tracking though and be sure the agent can connect to the system easily.
Friday, January 7, 2011
MarkeTel Gives to the Regina Food Bank
MarkeTel is pleased to help raise $48,354.37 and food donations for the Regina Food Bank’s 12 Days of Christmas Campaign. The money and food items received go a long way in providing food for those in need over the winter season! The Regina Food Bank is a charitable community based organization working to eliminate hunger through nutritious food distribution, education and advocacy in cooperation with the community. MarkeTel is happy to be part of the effort to fight hunger and would like to sincerely thank all staff and everyone else who donated their time, food or money so generously this holiday season. MarkeTel wishes everyone a safe and prosperous 2011!
If you would like to contribute to the Regina Food Bank, please visit their website: http://reginafoodbank.ca/site/html/donate.html
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