MarkeTel is an expert in providing Contact Centres with Solutions. We aim to provide the most simple, reliable and effective solutions to meet you call centre needs!
The MarkeTel Solution
MarkeTel's enterprise level product, the MarkeTel Pursuit®, is a unified communications solution comprised of multiple applications including: predictive dialer, auto dialer, IP-PBX, dynamic scripting and real time reporting software.
The suite of products is available either stand alone or combined as part of an affordable, customizable and expandable solution for your future growth plan. MarkeTel's complete turnkey contact center solution is a perfect fit for companies of all sizes and is made to be simple, reliable and effective.
Our solutions are designed specifically to help grow your business and improve customer satisfaction leading to an increase in sales and customer loyalty.
Features:
- Anywhere Management – Remotely manage you’re your MarkeTel Pursuit™ from anywhere
- Voicemail – both traditional and voicemail to e-mail
- Call Monitoring and Recording – Silent and barge-in for quality assurance
Conference Bridge - Call Forwarding – Stay in touch with your clients wherever they may be
- Remote Agent – Allows agents and supervisors to work from anywhere
- Auto Dialer – Call ahead to confirm your appointments
- Customized Switchboard – Simplify offices’ extensions
- Pre-recorded message playing
- Unlimited dispositions in suspend or call result entry
- Automated hot transfer and continue next call
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